You don't have any better proof that you're the owner of the account if you buy a new key. :/. Lodau • 8 yr. ago. simply put, no :). ElvisXX • 8 yr. ago. Send in a support ticket as they usually recover the key for you, if you can pass their verification trial. I have been trying to recover my old account. I have two. One I originally pre-purchased before the launch of Guild Wars 2, and another I purchased when PoF launched to start fresh and anew. I wanted to get back into my original account and use it as my main for the upcoming expac. The characters on that account are sentimental to me. It is possible but have to go through many security steps such as showing your ID, showing game-cards (if you still have these) etc. I submitted a ticket to support and gave them as much info as I could - old account levels and names etc and they resolved it in about a week. Just submit a ticket with the serial code from the game box (picture EDIT: Finally got my account unlocked on August 8th. Reason for locking it was "someone tried to login". That someone was me :D TLDR: Was greeted by "Account locked for security reasons, contact support" message over a week ago, the only response I've gotten was an automated "we have received your support ticket" email. Guild Wars 2 doesn’t require a subscription to play. There’s no obligation to play and no downside to stepping away without making changes to your account. Once an account is deleted, there is no way for us to recover your information if you decide to return to the game at a later time. Zugriff auf ArenaNet-Account wiedererlangen. Ganz gleich, ob ihr nach längerer Abwesenheit ins Spiel zurückkehrt oder nach einem versuchten Hack den Zugriff auf euren Account wiedererlangen wollt – wir möchten euch dabei helfen, so schnell wie möglich wieder Zugang zum Spiel zu erhalten. Unten findet ihr Tipps, mit deren Hilfe Spieler A new one will be sent to the e-mail address that is associated with your account. By default, that'll be the e-mail address making up your user name. As for recovering a character name (since you need to know one of them to sign in), you might want to mention that to support when filling out the form for getting your account name back. Basically they will ask you for whatever information you can provide: A character on the account, the world your characters were on, the four numbers that come after your username, or even the credit card you purchased the game with. They will also ask you for your address (the one you would have listed when you created your account). A few days ago, I was having major issues with completing the final story mission in the human warrior storyline. It kept consistently kicking me from the game and, to date, I have not been able to complete it. I went ahead and went through troubleshooting it, all the way to the point of using a VPN (as someone else suggested). As mentioned work with support. Things like past billing, ID or other unique identifiers might work. In recovery it is all about proving to the CSR representative that the account is actually yours via showing information only the original account holder can have/know. Enjk.